Excluding and Hiding Specific Emails

Created by Charlotte Niedzielski, Modified on Tue, 29 Nov 2022 at 10:17 AM by Alan Martinez


Emails sent to and received from your contacts are automatically logged to their corresponding records inside of Salesforce through Einstein Activity Capture. Typically, you and other CWSP team members at your school can see these emails and events. You can control who sees certain emails by either excluding email addresses or marking specific messages as private. Click here for a short video that walks through connecting to EAC and updating security settings.

Internal emails sent to or from Cristo Rey staff will not appear in Salesforce, even if there are corresponding contact records for those CR employees, unless an external contact is CCed.

Exclude Specific Email Addresses

To prevent all emails and events associated with a specific email address from logging to Salesforce:

1. Navigate to your personal settings by clicking your avatar in the top right corner (you can change this avatar by following these instructions).

2. In the menu that appears to the left, select Email, Einstein Activity Capture, then Excluded Addresses.

    3. Add email addresses for individuals whose emails and events you do not want to appear in Salesforce. Click Add after typing in each email address.

    4. The email addresses and added dates will appear in the list below the box.


Excluding email addresses is a per-user setting. If another team member communicates with one of these contacts, their emails and events will still be logged to the appropriate Salesforce records.

Hide Individual Email Messages

To hide specific email content from other team members:

1. Navigate to the contact record's activity timeline and select the message you wish to hide.

2. Select "Shared with 1 Activity Group" and choose Don't Share. Click Save. You will still be able to see the message, but its contents will be hidden from your team members.

You can make all synced emails and events private by clicking "Update Sharing Settings" and choosing Don't Share. However, your colleagues will not be able to see any of your communications with partners, which limits the benefits of tracking interactions in Salesforce.

Update Default Sharing Settings

To update your default Einstein Activity Capture sharing settings for all synced emails and events:

1. Navigate to your personal settings by clicking your avatar in the top right corner.

2. In the menu that appears to the left, select Email, Einstein Activity Capture, then Sharing Settings.

3. Click Change.

4. Select your preferred default activity sharing setting:

a. Do not select "Share with Everyone".

b. Recommended: Select "Share with My Chatter Groups" and select your school's CWSP team. Selecting your CWSP team's chatter group in your sharing settings defaults email visibility to your CWSP team. Emails sent to and received from contacts that have Salesforce records will be visible to your team members, including emails sent to up to 2 years in the past.

c. If you would like your emails to be visible only to you, you can select "Don't Share". This will hide all email contents from your own team, limiting the usefulness of Einstein Activity Capture.

    5. Click Save.

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